My first lock screen

[Keathley]

I made a password for the lock screen but as soon as leaving settings I suddenly forgot my password and now it's been hours and I'm stuck doing my very best to keep my phone on. What should I do?

[TeamGalaxyRene]

Hello Keathley,

We hear you and understand your situation. But don't you worry; we will help you the best we can.

If you forgot how to unlock your mobile device or if the lock method you registered on your mobile device does not work, you can proceed to unlock your mobile device by using the Find My Mobile feature on your mobile device. You can view the detailed steps for each method below.

Check 1. Unlock you mobile device using Find My Mobile Feature.

The Find My Mobile feature, as its name suggests, is a feature that helps you find your mobile device. You can remotely unlock your mobile device by accessing the Find My Mobile website. In order to use this feature however, you need to make sure your mobile device has met the following preconditions outlined below.

• Mobile device must be turned on.
• Mobile device must be connected to Wi-Fi or mobile network.
• Your Samsung account must be registered on your mobile device and have the Remote unlock option enabled.

Please view the details outlined below that provide steps to enable the Remoted unlock option on your mobile device as well as how to unlock your mobile device using the Find My Mobile website.

Check 2. How to enable to Remote unlock option in Find My Mobile feature.

Step 1. Go to Settings > Biometrics and security.

Step 2. Tap on Find My Mobile.

Step 3. To enable the Remote unlock option, tap the switch.

Check 3. How to unlock your mobile device remotely using Find My Mobile site.

Step 1. Open the internet browser on your notebook and input the following website address: https://findmymobile.samsung.com, click on the Sign in button and input your login credentials of your Samsung account, then click on Sign in button once more.

Step 2. The mobile device registered under your Samsung account will appear on the right-side of the screen. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. Refer to the image below and click on the Unlock icon to unlock your device.

Step 3. Once you click on Unlock, a pop-up window will appear asking to verify the password of your Samsung account. After you input your password, click on the NEXT button, the pop-up window will automatically close and another pop-up window will appear with the result of remotely unlocking your device.

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. 

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[KyleKyle]

You have to reboot your phone or do a Factory Reset , there's no other way

[butete]

no need factory reset

[butete]

you can unlock it using another device or pc

[BeWithGod]

Is this the find my device?

Thank you

[butete]

yes it is