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Original topic:

My phone is blinking, like taking screesnshots on its own

(Topic created on: 11-04-2021 10:52 AM)
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Fluttershy
Active Level 1
Options
Galaxy A
Hi. Please help me. My phone is having issues. When I use it, it sometimes blinks. What happens is it looks like it's takimg screenshots (no actual screenshots) but that's what it looks like. Like a white screen flashes for a millisecond.

Also, when I type on Facebook, especially on Messenger, I type messages and then it completely erases on it's own. It's hard because I can't write long messages because it will suddenly be erased. What is this bug? Please help me.
6 REPLIES 6
Galaxy A
Have you tried turning off/on the unit or resetting factory settings?
Fluttershy
Active Level 1
Galaxy A
I'll try this as a last resort :( thanks so much
jamesrred
Expert Level 1
Galaxy A
What's your phone model? Does the screen flash when only when you do something or? The sudden deletion of message may be a Messenger bug, or your keyboard app maybe?
Fluttershy
Active Level 1
Galaxy A
A52. Yes when I'm doing something, it flashes. Like when I'm watching something, the video stops, or when I'm on a call, the screen exits even if I'm not touching it. Even now when I type, the keyboard is flashing too. I don't have any 3rd party keyboard app. This is just a samsung theme. In messenger, I also think it's a bug but I have cleared data, also updated messenger, it still happens.
jamesrred
Expert Level 1
Galaxy A
Have you tried running the diagnostics here in Samsung Members? Maybe a hardware defect for the screen flashes. Try changing your theme too the default one if it helps, it maybe the current theme.

Also, Messenger bugs happens with each build, try other builds if you're adventurous.
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SamsungRightCare
Community Manager
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Galaxy A

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

Kindly give us a call/chat we are very willing to help! Stay safe and have a nice day ahead!

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