cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

my screen became blurry

(Topic created on: 12-25-2022 05:44 PM)
1048 Views
newwiee
Active Level 3
Options
Galaxy A
I have some problem with my Samsung Galaxy A53 5G, I don't know what happen but suddenly my screen became blurry, first I thought it was my wallpaper but then when I open my apps it has the same blurry and low quality effect. I need to turn off and on the screen to go back to normal.
2 Comments
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello newwiee,

Sorry to hear that, about your experience with your Samsung Galaxy A53 5G having issue with display screen that became blurry and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
Adjust your Samsung Galaxy phone display settings.
 
If your display seems to have low resolution or images look pixelated, you can easily adjust the high definition settings using a few steps. You can change the resolution again if you aren't seeing results.
 
Important : Adjusting the resolution will close any running apps. Save any work before changing the resolution. The ability to change resolution will very by model and software version.
 
Step 1. Navigate to Screen resolution settings.
 Navigate to Settings and then tap Display. Swipe to and tap Screen resolution.
 
Step 2. Choose your resolution.
Choose your desired resolution, and then tap Apply.
 
If the screen is still blurry, you can submit an error report through Samsung Members app as follows:
 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

 

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

newwiee
Active Level 3
Galaxy A
will try all the instructions you gave, thank you.