samsung a32 4g

[KM03]

please help ☹️ I can't factory reset my cell phone..how can I fix this, I can't press it .. I hope Samsung can fix this problem

[TeamGalaxyRene]

Hello KM03,

Sorry to hear that, about your Samsung Galaxy A32 4G having issues with disabled Factory data reset and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device. Then, check if its enable.

Important: Please save any information you need prior to the factory reset because your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all.

Step 1. From Settings, search for and select Factory data reset.

Step 2. Next, tap Factory data reset again, and then review the information.

Step 3. When you're ready, swipe to and tap Reset.

Step 4. If you have a security lock set on the phone, you will be asked to enter the credentials.

Step 5. To continue with the reset and delete all information stored on your phone, tap Delete all.

Step 6. From there, you will be required to enter your Samsung account's password if you have added a Samsung account to the phone. 

Step 7. Your phone will reset; when it turns back on, it will start from the initial setup screen.

Note: Settings may vary by wireless service provider, software version, and phone model.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)