Original topic:

My wifi and bluetooth button won't open. What should I do?

(Topic created on: 12-11-2021 02:45 AM)
patty_md
Active Level 1
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Galaxy A
I tried clearing cached data but nothing happened. I even tried to reset my whole phone but nothing still happened, I still cannot open my bluetooth and my wifi
12 Comments
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Galaxy A
Just to confirm, did you so Factory Reset?
If you did, and still the same issue.
There's a possibility that this is a hardware issue.
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Galaxy A
You can try running a diagnostic here in Samsung Members App,
Go to Discover > Diagnostics > Select Bluetooth.Screenshot_20211211-202449_Samsung Members_3842_1639225489.jpg
patty_md
Active Level 1
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Galaxy A
I dont know where to find the Discover 😅
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Galaxy A
How about on the bottom of the screen do you have "Get Help"?
patty_md
Active Level 1
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Galaxy A
Yes, I found it.. it says that my bluetooth may temporarly not work and needs to restart my phone and try again.. I did that but it still says the same 😣
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Galaxy A
If haven't done doing Factory Reset, I recommend doing that.
If you did already, you're phone needs a service.
patty_md
Active Level 1
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Galaxy A
I already did factory reset.. I guess I have no other choice. Thank you for your help 😊
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Galaxy A
Welcome 😊
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Galaxy A
Or Clear Data the Bluetooth App.
Go to Settings > Apps > More Options Icon (either 3 dots or 3 lines) > Show System Apps > Look for Bluetooth
Then clear the data.