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Original topic:

No data when dual sim is on

(Topic created on: 06-12-2023 01:56 AM)
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roolsboy
Beginner Level 2
Options
Galaxy A
With the recent May 2023 updates, my phone A52 5G has no data when dual is on. When 1 of the sim turned off data is working. Any similar issues?
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6 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello roolsboy,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52 5G having issues with no data when dual sim is on. I feel and understand why you are worried for a device that you've take care so much, expecting it to perform better after an update. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

Clear Cache Partition.
 
Step 1. Turn off your phone.
 
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
 
Step 3. Then press and hold Power and Volume up buttons.
 
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
 
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
 
Step 6. Navigate to and select Yes.
 
Step 7. Press the power button to select Reboot system now.
 
Reset network settings.
 
 
Step 1. Go to Settings and select General management.
 
Step 2. Select Reset.
 
Step 3. Select Reset network settings.
 
Step 4.Check the on-screen information and tap Reset settings.
 
Step 5. Tap Reset.
 
Note:  Please note that resetting your networks will reset your Wi-Fi, Bluetooth, and other network settings.
 
Contact your carrier.
 
If you tried the methods listed above but you are still unable to use mobile data with your device, you may be experiencing a cell coverage issue. If you recently changed carriers but kept the same phone, you may need to contact your current carrier to reset your device. Please contact your service provider for further assistance.
 
 

Also, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the issue persists, bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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skb13
Beginner Level 3
Galaxy A

I have exactly the same issue, and it started around the same time.  I still haven't got it working properly with both SIMs plugged in.  I find that I can get data for about 5 seconds after I turn airplane mode on and then off again, but that's quite a pain when trying to have a conversation on WhatsApp when you're out.  I discovered it was the second SIM because I was going away and so took the second SIM out and put it into a WiFi dongle to give me data access even though my phone was buggered.  I then never put it back in and realised my phone was behaving itself again.  Recently I thought - I ought to put that SIM back in, and as soon as I did, no data again.

Did Samsung ever come up with a sensible reply?

If the only comment is the rote reply saying check for updates, clear this, clear that, contact network provider then that's remarkably poor service.

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Gusto718
Beginner Level 2
Galaxy A

Hi I have the same problem. Data not working properly with both SIMs plugged in. Samsung A52 5G. If I turn off any onesim card, the other works OK. The same two SIM cards work OK in the Samsung A20.

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Resistor12
Beginner Level 2
Galaxy A

I also have exactly the same problem with September's Software Version for the A52 5G.

Extremely frustrating...

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HaroldENG
Beginner Level 2
Galaxy A

I have the same problem. It started a few updates ago and still remains 😕

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Gusto718
Beginner Level 2
Galaxy A

Hello, after the last update the problem is solved. 12.25.2023.

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