We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A11 having issues with the touch screen, and we apologize for the inconvenience it caused you.
I feel and understand it. As I expect that each time there's an update, my device should perform better and not the other way around, if it happens to my device, I will be bothered too.
But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Your Galaxy phone has a feature that increases the touch sensitivity of the screen for use when a screen protector is attached. If you feel that the touch on the screen has become relatively less sensitive after using the screen protector, follow the steps below to enable the Touch Sensitivity feature.
Step 1. Go to the Settings, and then select the Display menu.
Step 2. Find and tap the switch to activate the Touch sensitivity.
- If there is no response on the screen, or if the screen is cracked, the device may need repair.
- Device screenshots and menus may vary depending on the device model and software version.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Sensor/Touch".
Step 4. Describe the problem in details and SEND.
If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.