Phone restarted incorrectly

[PUFFY_AmiYumi]

Does anyone experience on this? I just expected that my phone incorrectly restarted by direct "Samsung" logo and the device startup instead of boot before the model.. it happens after I remove the USB device (even safely removed). What would possibly cause this?

[SamsungRightCare · Accepted solution]

Hello AnyaForger,

Thank you for reaching out to us regarding your inquiry regarding your Samsung Galaxy device incorrect sequence after restart.

We know you are feeling a bit worried, but don't be as we are here to help.

First, ensure that your Samsung Galaxy device is up-to-date with the latest software updates through Settings > About Phone > Software Updates > Download, if available > Install > Follow on-screen notifications.

Following should be the proper sequence after your device restarts or reboots. It may vary, depending on the model.

Samsung phone model with Powered by Android Logo > Samsung Logo > Security Lock > Home Screen > 

But in your case, you have an idea that it has something to do after removing the USB device even you safely removed it.

I highly recommend to try one more time to reboot and/or restart your Samsung Galaxy device to check whether the sequence is properly executed now.

If the issue persist, you may reach out to our Samsung online support channels below and / or you may visit our Samsung Authorized Service Center near you.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/samsung-experience-store/locations/ 

Hope I satisfy your inquiry and your device issue get solved.

[butete]

possible a bug

[PUFFY_AmiYumi]

yeah. the aug security update wasnt enough though. im currently using the a51