Since the Android 11 update in March this year, my Galaxy A50 is having random app loss internet connection, where I have to restart the phone every time so the app could reconnect. This is very cumbersome, as it happens daily on random apps.
Have tried multiple ways, such as wipe the cache partition, allow background activity for those app, allow all notifs, switch back between mobile data and wifi, to no avail. Also have tried to clear data, cache for the app, uninstalling and reinstalling the app, but the issue still happens.
Only restarting the phone fixes it. But, after a while less than a day, certain app loss internet again, and have to restart again and again.
Hi @Giriraj_28, after investigating this issue we have found this to be due to background app network restriction policies. The next software update should fix this issue, so please ensure you update as soon it is released for your device.
As a temporary solution, please do this: go into Settings > Apps > Taps on three dots on top right corner > Special access > Optimise battery usage>Change "Apps not optimised" to "All". Then, toggle off all affected apps to exclude them from "battery optimise target".
Sorry for any inconveniences. If you have any further questions, please do not hesitate to reach out.
