Can someone help me on this? Same concern. Tried the hard reset but it doesn't work. Brought this to a technician but he just assumed na LCD ang sira. Pero never naman na-dropped or nabasa yung phone. Bigla nalang siyang nag black screen while charging the other day. It only vibrates. And the alarms that I set are still ringing
I feel you; if it happens on my device when I expect it to be improved after an update, then I will be bothered by it. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Theblackscreenissuethataffectsmanymobiledevicescanbecausedbysystemcrashes,lackofstoragespace,andotherfactors.Since we are not be able to troubleshoot your device due to the absence of a display or screen, so I highly recommend that you book an appointment with the Samsung Members app as follows in order for us to assess your device and provide recommendations:
Support > Book an appointment to set one.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
Hi, can I book using a different phone? Also, a technician already opened this earlier just to check. But he didn't do anything, he just checked it, is that okay? I doubt that it is due to lack of storage since I still have enough storage. I really think the the update I made last week was affected by this.I am really frustrated right now since all of my important files and access are there 🥺
