Hey Louis21! You can reach out to any of our Samsung Experience Stores where experts can help you out with your problem: storelocator (samsung.com)
You may also reach out to us remotely through these channels:
Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport. Our Customer Service will be glad to assist you.