cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung A03

(Topic created on: 02-11-2023 11:01 PM)
348 Views
Deromim
Active Level 1
Options
Galaxy A
Ask kolang po if may delay din po ba sa pag scroll nyo through facebook and also in gaming ? I'm running on latest update android 13 one ui 5 right now and the delays are a bit concerning. Nag bebase yung bilis ng scrolling nya sa bilis ng daliri.
3 Comments
Deromim
Active Level 1
Galaxy A
Can anyone help me fix this?
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Deromim,

Thank you for reaching out to us here in order to find out what's behind the delay while scrolling through your Facebook apps and during gaming. We understand what you are feeling right now, a little bit of unease, expecting your device to work normally as it should.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Facebook/Game apps) are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
Check and clean the screen protector whether it's impede your scrolling activities of apps.
 
If that doesn't work, please submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, please bring your device immediately to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/  

 

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thank you for contacting Samsung.
0 Likes
Deromim
Active Level 1
Galaxy A
Thank you very much I've submitted a error report.
0 Likes