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Original topic:

Samsung A10s

(Topic created on: 01-19-2023 06:21 AM)
Beginner Level 2
Galaxy A
My wifi Bluetooth and Hotspot doesn't on it's been 8 months. I did everything I update my cellphone please help me I need this phone for my school work sometimes I struggle when I send a file so please consider this problem THANK YOU
Active Level 9
Galaxy A
Call hotline and ask for Samsung Service Center to book your phone.
Galaxy A
Take it in for repair.
Galaxy A

Hello ire1107,

Sorry to hear that, about your experience with your Samsung Galaxy A10s having issues with Wi-Fi and Bluetooth connectivity and we apologize for the inconvenience it caused you.


Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.

Self-Diagnostic check on the Samsung Members app.


Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap "Wi-Fi" and "Bluetooth".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function. 


Also, you can submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi" and "Bluetooth".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.