Original topic:

SAMSUNG A12 BLUE LINES AND OVER HEATING ISSUE

(Topic created on: 01-22-2022 06:45 AM)
Lazarus1424
Active Level 1
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Galaxy A
I BOUGHT A SAMSUNG A12 LAST JANUARY 16, 2022. AFTER 2 DAYS OF USE I NOTICE SOME TECHNICAL DEFECTS, 

1. BLUE LINES ARE APPEARING ON SCREEN WHEN NOT IN USE FOR A LONG PERIOD OF TIME AND GRADUALLY FADING WHILE USING THE PHONE. I DO SOME RESEARCH AND OTHER PERSONS THAT BUY A12 ALSO EXPERIENCE THE SAME PROBLEM. 

2. THE UPPER PART OF THE PHONE IS HEATING SO MUCH THAT IS SO ALARMING BECAUSE I DONT EXPERIENCE THIS ON MY OTHER SAMSUNG PHONES. 

THE STORE WHERE I BOUGHT MY PHONE DENIES TO REPLACE IT IF I DONT GET A TECHNICAL REPORT, BUT DUE TO TRAVEL RESTRICTIONS AND HEALTH CONCERNS BECAUSE OF PANDEMIC, I CANT GET ONE.

DOES ANYONE HERE EXPERIENCE THIS ALSO?? 
WHAT HAPPEN TO YOUR PHONE NOW?
IS SOMEONE KNOW HOW TO FIX THIS?

THANK YOU FOR ANSWERING..APPRECIATE IT
19 Comments
ljbulusan
Active Level 7
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Galaxy A
Good evening a12 user here and hindi ko naman po na encountered yung blue lines, even when im using my phone is high brightness for a long time.

I think hardware defects po talaga yan, you said blue lines? Right? Its probably the lcd have problem.
julianjosh
Active Level 1
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Galaxy A
It appears po sometimes pag naka priority modes po tas bigla na lang mag la lag yung phone then ang init
ljbulusan
Active Level 7
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Galaxy A
Ayy yun lang...kasi nasa latest security patch den sakin yung November 2021 eh maayos naman po.

Try nyo po mag clear ng cache partition baka makatulong.
0 Likes
julianjosh
Active Level 1
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Galaxy A
Ahh.. cge po
Lazarus1424
Active Level 1
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Galaxy A
Thank you for taking time in commenting..Yes here is the photo i take last wednesdayIMG_20220121_065308_resized_2627_1642846767.jpg
ljbulusan
Active Level 7
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Galaxy A
That's a hardware issue po, i contact nyo po si Samsung para po sa technical support.

Eto try nyo po icontact yung hotline ng Samsung

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
KarinAoiDna2
Active Level 7
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Galaxy A
It could be a software issue. Please manually update your phone to the nearest security patches.
chinlyn06
Beginner Level 1
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Galaxy A

Good day! I also experienced this problem. May I know what happened to your Samsung A12? Thank you!

 

 

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Bern2Hell
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Galaxy A
I sugges you contact Samsung hotline to help you with your concern. 😊