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Original topic:

samsung a51 performance bug lag camera after on eui 5

(Topic created on: 12-27-2022 02:54 AM)
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clayyyons
Active Level 6
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Galaxy A
bruh
0 Likes
3 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello clayyyons,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A51 having lagging issues with the camera and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
If does not work, Reset the Camera app.
 
Step 1. Open the Camera app.
Open the Camera app, and then tap Settings.
 
Step 2. Reset the camera settings.
Scroll down to and tap Reset settings, and then tap Reset.
 

If it still doesn't work, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
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PUFFY_AmiYumi
Active Level 10
Galaxy A
wipe cache partition after the update
shengeneme
Active Level 1
Galaxy A
same problem. the focus is very slow. making it unusable when in a moving vehicle
0 Likes