SAMSUNG A71 GHOST TOUCH ISSUE

[캍]

Hello everyone! 

I have an issue on my phone. It is ghost touching and sometime it is hard to touch. Do you know any solution for this? 

Thank you very much.

[ChristopherJeffrey]

Ideally before you'd jump to conclusion that there is an issue with the screen, you'd first need to determine the current situation.

1. Is there a tempered glass/screen protector installed? If yes, chances are the quality of it isn't that good and you might need to replace it.

2. If there is a screen protector/tempered glass installed, have you tried turn on the "Touch Sensitivity" feature? This feature is designed to enhance the touch response and give you more accurate actions while a screen protector is installed.

1. Go to Settings
2. Tap on Display
3. Scroll down till you see "Touch Sensitivity" and turn it on.

If no screen protectors or tempered glass is installed do the following:

Go to support under members and run a diagnostic specifically for the screen to determine if there is indeed an issue.

If the diagnostics doesn't provide any substancial fixes or answers, best to bring it to a Samsung Authorized Service Center and have it fixed.

Best not to look for random workarounds online as those are not permanent fixes.

[캍]

Thank you 🫶

[vhino5]

My samsung a7 ghost touch

[TeamGalaxyRene]

Hello 캍,

Sorry to hear that, about your experience with your Samsung Galaxy A71 having issues with ghost touch in display and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Touch screen".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)