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Original topic:

Samsung A71 - OTG cannot be read by video players after Android 11 Update

(Topic created on: 03-26-2021 09:27 PM)
1403 Views
hydeinthesky29
Active Level 1
Options
Galaxy A
After the updating my Samsung A71's OS to Android 11 (One UI 3.1), i noticed that my video players cannot detect my OTG USB, it can be access to My Files but when it comes to Video Players they are longer syncing the OTG videos, i tried to use the directories from those apps but they cannot see the OTG only the Internal and SD Card. My video players are MX Player and XPlayer, both are having the same problen, I tried to use VLC which has a similar problem though it can access the videos on the Directory option but cannot snyc it. I don't know if this is a OS problem or application problem, but seems most of the video players are encountering the same issue.
6 Comments
RawAndReal
Active Level 10
Galaxy A
Might be related to the update if most video apps are not working.
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TeamGalaxyRuss
Moderator
Moderator
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Galaxy A

Good day! Sorry for the inconvenience. You may call o Samsung hotline, just dial #GALAXY (#425299)

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Galaxy A
do you. have technical support in PH? can't you provide updates regarding this?
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Galaxy A
Any news regarding this??
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Galaxy A
Hi everyone, still the video players cannot read the videos on my OTG, it can be seen on the My Files but, XPlayer, VLC and MXPlayer cannot detect the medias on my OTG, it's frustrating, there is an update but still no fix, it's like the new update does not fix this problem, it's like the phone is prohibiting the apps to access the usb connected to the device.
GoyongJr
Active Level 3
Galaxy A
I just bought usb otg so that i can transfer all my files, docs, photos downloaded movies and songs etc so that i can restore factory settings on my a71 due to multiple problems occured in this device since i updated the software last august 2021. Problems like screen discoloration and unable to support fast charging, but then my a71 cannot read the brand new usb otg. Krazy samsung! Any recommendations sir? Was your issue got fixed? The current software in my device is android 11 3.1 one ui...
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