Original topic:

Samsung Members App No Content in the Benefits Tab

(Topic created on: 07-05-2021 03:07 AM)
joycelouuuuu
Active Level 2
Options
Galaxy A
I have a Galaxy A52 5G and I cannot claim the free Viu subscription because of this. Anyone who was able to solve it? I already tried clearing cache, reinstalling, amd making sure it's in the most recent version but nothing works :( 

image


6 Comments
TeamGalaxyEvflor
Moderator
Moderator
Options
Galaxy A

Hello there, joycelouuuuu! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

Going back to your concern, have you tried to log out and log in your Samsung Members account? 😀 If not, you may try it first. Anyways, have a nice day ahead and stay safe!

joycelouuuuu
Active Level 2
Options
Galaxy A
I did log in/log out and nothing happened. I already did majority of the troubleshooting you guys have mentioned. Please fix this ASAP. Thank you!
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hey there! You may want to do a "clear cache" on your device and on your apps to refresh the data, and refresh your system by restarting your phone. If the promo still does not appear. We request your full patience to wait, as the organizers may be doing some adjustments to accommodate overwhelming claimants of the promo. Thank you. Stay safe! ‌‌😊

0 Likes
MemoryEXE
Active Level 1
Options
Galaxy A
Already did all those including factory reset my device and still its blank. I don't experience this on my previous Galaxy S8+ device. Please help us since one of the reason I bought this device because of the benefits.

Samsung Galaxy A52 5GScreenshot_20210707-221405_Samsung Members.jpg
ricakylizzle
Beginner Level 2
Options
Galaxy A
I am using A50 and i have the same problem
joycelouuuuu
Active Level 2
Options
Galaxy A
Maybe the benefits will show up when all the ongoing promotions have expired 😅😅 what a scam.