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Original topic:

Samsung update ruined my phone

(Topic created on: 02-03-2023 10:05 AM)
Beginner Level 2
Galaxy A
Its not a big deal but it annoys me. I have a samsung a50s. And recently after a software update. My phones started acting weird. Not taking fingerprints well, and have a short moment of a gray screen before the phone turns on and off. Instead of showing pitch black, its displaying an ugly dark gray. How do i fix this.
Active Level 9
Galaxy A
Add fingerprint..and adjust display settings...then send an error report.
Galaxy A
agreed send error report, also wiping cache partition does wonders
Galaxy A

Hello ezel420,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A50s having issues with acting weird, not taking fingerprints, and having gray screen on display. And with that, we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.


Submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" and "Display".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Clear Cache Partition.


Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.


For more help and assistance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thank you for contacting Samsung.
Active Level 5
Galaxy A
I have the same experience. The phone is lagging, moreover when I played online games, it is always lagging.