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Original topic:

Samsung update ruined my phone

(Topic created on: 02-03-2023 10:05 AM)
Beginner Level 2
Galaxy A
Its not a big deal but it annoys me. I have a samsung a50s. And recently after a software update. My phones started acting weird. Not taking fingerprints well, and have a short moment of a gray screen before the phone turns on and off. Instead of showing pitch black, its displaying an ugly dark gray. How do i fix this.
Active Level 9
Galaxy A
Add fingerprint..and adjust display settings...then send an error report.
Galaxy A
agreed send error report, also wiping cache partition does wonders
Galaxy A

Hello ezel420,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A50s having issues with acting weird, not taking fingerprints, and having gray screen on display. And with that, we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.


Submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" and "Display".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Clear Cache Partition.


Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.


For more help and assistance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thank you for contacting Samsung.
Active Level 1
Galaxy A

So pushing your agenda.  Everything samsung offers makes it worse.  I hope other countries take you to court like France did over this bad business practice.  # boycottsamsung

Active Level 5
Galaxy A
I have the same experience. The phone is lagging, moreover when I played online games, it is always lagging.
Beginner Level 3
Galaxy A

Totally agree,since upgrading my phone it gets so hot it lags, flickers turns itself on and off, can't wait for my contract to finish I'll be going over to Google pixel 

Beginner Level 2
Galaxy A

I know this thread is 4 months old after the last reply, but Samsung, you really messed up. You ruined my phone after the last update. I panicked because of yesterday, came to find out it wasn't because of not updating that I was having connection issues to the phone towers, but I already updated the OS and firmware. I hated the gallery app after the update not allowing me to disable video autoplay. What makes you Samsung think that you know better than your customers huh? Your updates are garbage, you're forcing users to tolerate your garbage to use their phones, and with this where you're not allowing us to remove the battery or stop an accidental update? Who the h*ck do you think you are Samsung? Thanks a lot for breaking my phone and the applications. Now it's just a paperweight and I have to get a new phone because of you, the one I had now barely works at all. Stop forcing updates on people, and stop fighting so hard against the consumer's right to repair.

Beginner Level 2
Galaxy A

Its called planned obsolescence and this piece of trash company follows this practice, whilst at the same time saying they care so much about sustainability. They have trash people running things. They are equivalent to human *** matter.