Great Samsung morning! Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH
Kindly give us a call in our hotlines so that we can assist you properly. Since you already reset your device, what we can offer for you is to go to our nearest authorized service center. We can make an appointment for you or we can also offer pick up service that the price will vary depending on yur location. Stay safe and have a nice day ahead!