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Original topic:

Serious software issue detected

(Topic created on: 01-02-2023 07:44 AM)
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iannn2000
Active Level 1
Options
Galaxy A
I have been experiencing moisture detected in my SAMSUNG A52S 5G even though it is completely dry and there are no moisture in the sorroundings or in the charger. It is really annoying and now when i restarted my phone, i got a message pop up saying "serious software issue detected". 
Galaxy A
keep sending the error report
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dfeirer
Active Level 1
Galaxy A

I had the same show up on a previous phone and the phone went dead within w weeks and I bought the new phone. I've had this one since February and here we go again. I won't buy a Samsung again!

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dfeirer
Active Level 1
Galaxy A

Obviously this bug didn't get fixed yet and it's May 13, 2023.

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dfeirer
Active Level 1
Galaxy A

How do you do that????

 

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dfeirer
Active Level 1
Galaxy A

This did not work!  

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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello iannn2000,

Sorry to hear that, about your experience with your Samsung Galaxy A52s 5G having issues with error messages, serious software issue detected and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
Devices with a waterproof rating of IP68 and above (most of the Galaxy series) are equipped with a moisture detection sensor to prevent water damage to the device. If moisture is detected in the USB port, an error message will be displayed and charging will stop.
 
Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.
 
1) Remove the Moisture.
Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.
 
2) Wait for moisture to evaporate.
Water will naturally evaporate from the charging port within approximately 1 to 2 hours. If any liquid other than fresh water enters the charging port of your device, you must rinse it in fresh water and dry it thoroughly with a dry, soft cloth.
 
3) Use a wireless charger.
 
Wireless charging is not affected by moisture or foreign materials in the charging port. If your device supports wireless charging, you can try charging it that way. Make sure to thoroughly dry the device before placing it on the wireless charger.
 

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" and "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like! 

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iannn2000
Active Level 1
Galaxy A
I already did all of that stuffs. My device is in the latest software, everything is good.

And now everytime i turn off my phone or do a restart there is always a "serious software issue detected" notification.
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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello iannn2000,

Thanks for the reply.

You may please try the below two resolutions.

1) Clear the cache data and clear memory for Wallpaper service app. Then, you have to force stop the application and turn off your device and then turn it on.

2) You may also check that the last installed apps are removed, and restart your device.

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dfeirer
Active Level 1
Galaxy A

I did that in Feb, 2023 in Steven's Point, WI and they sent me away telling me that there will be an update to address the bug. LOL It's still an issue! Your stores are a joke.

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StevenSantiago
Beginner Level 2
Galaxy A

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I HAVE THE SAME PROBLEM WITH MY A52S 5G.. PLEASE HELP!!!

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