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Original topic:

Sign in and wifi bug

(Topic created on: 01-15-2023 04:49 AM)
Beginner Level 5
Galaxy A
I own 2 Galaxy A series device A12 and A03s.
On both device I can't sign in to my account after the last update last December. In addition to that, I also can't access Samsung apps using wifi for Internet. I cannot download any apps from the galaxy store without using my mobile data, which is not good for my data plan each month, 

Hope this bug on the A Series will be fix by the next update. IF THERE WILL BE
Galaxy A
try wiping cache partition
Galaxy A

Hello DaleVp,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A12 and Samsung Galaxy A03s having issues with connectivity issues while logging into your Samsung account and apps using Wi-Fi internet and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.

Clear Cache Partition.


Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.


If that doesn't work, you can submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH


For more assistance, you may contact us on our online Samsung support channels below. 

Or contact our Samsung direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.