ako lang ba yung after iupdate yung phone last Saturday, sibrang bagal na mag charge, it takes 9 to 10hrs para mafull charge? is it normal or kailangan ko na ipaayos?
9 to 10 hrs is not normal. Baka faulty na ang charger brick or cord. Try nyo muna gumamit ng ibang charger kung ganon pa rin, baka sa phone na ang prob.
There's a way to find out if it's a hardware or software problem. Next time you see it's charging slowly like 5 hours or more, don't unplug the charger cord but rather reboot your device. After boot up if the charging speeds return to normal, welp that's a software bug, if it still shows slow charging speed welp definitely a hardware problem like your charging port or charger itself.
Samsung has been sneaky with this kind of stuff, especially on devices that would be getting their last major OS update.
Waiting for your device to reach 100% for 9-10 hours is definitely not normal, ashi292622! Please try using a different charger, but if there is 0 difference, then it's time to take your phone to a nearby service center.
We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app, or if you're from Metro Manila, you can have it picked up*!
To book your pickup, you may call the following numbers:
