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Original topic:

some apps crashing on a12

(Topic created on: 11-13-2022 07:13 AM)
ayerxn
Beginner Level 2
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Galaxy A
is there anyone who's also experiencing some of their apps like tiktok, facebook, galaxy store, gmail, crashing on their samsung galaxy a12? i am experiencing consistent crashing on tiktok and it is so slow i have 69gb of storage left and i have 6gb ram which is always has 3gb free
3 Comments
Khaled75
Expert Level 5
Galaxy A
Did you recently updated your phone?
0 Likes
TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Thank you, ayerxn, for sharing your experience here while using your Samsung Galaxy A12, having crash issues with various apps and lagging issues.

You can submit a report of errors through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category. Tap "Application" & "Slow device".

Step 4. Describe each problem in details and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text...

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00am to 8:00pm)
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Adriel92
Active Level 6
Galaxy A
Happened on mine too... but only on galaxy store, I guess its a bug or software issue..
Btw my phone Is samsung A31 6gb variant and its weird why
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