System Error

[dennikins]

What does this means?

[JustAguynamedCappy]

What unit are you using?

[dennikins]

Samsung A22 5G

[JustAguynamedCappy]

Strange, lagpas 2 years na'tong unit ko A52 LTE pero hindi pa ako nakaranas ng software issue. Nag postpone ka po ba ng update dyan or may napindot ka po bang button while updating it?

[dennikins]

No wala ang buying update nito ay last 2 weeks ago tas update lang sya ng stability and etc. And wala nmn akong napindot or kahit na postponed during update... prepared ko lagi phone ko kapag nag update kaya di ko sya naiibo during pag update... nalabaa tohh after kong mag restart ng phone

[dennikins]

I restarted my phone the other day because it was acting strange. When I turned my phone off and back on it got stuck bootlooping for about 20 minutes.
I checked a little later and it was back on, but when I unlocked the phone it said "Serious Software Issue Detected". It has been on and working well enough to use it, but everytime I unlock my phone it says the same thing about the software issue. 

[JustAguynamedCappy]

Oh okay, ipa check mo nalang agad yan sa service center if within warranty much better

[TeamGalaxyRene]

Hello dennikins,

We are sorry to hear about your experience with your beloved Samsung Galaxy A22 5G having serious software issue detected, and we apologize for the inconvenience it caused you.

If it happens on my device, I will get worried too. But don't fret; we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Others".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.