tablet frozen on download

[Members_qxSzjhs]

Want to clear tablet of personal content to sell. Attached lead to computer and Galaxy began download. stopped it because

1. I don't know what it is downloading 

2. because I did not want it to download unless I was controlling content to be downloaded 

Tablet now frozen

Help

[SamsungLaura]

Hi there, that's odd. Were you in the middle of a factory reset, or software update, or cloud upload? In some cases, files can become corrupted when interrupted. 

Please try some of the below steps to restart:

1. Force restart

Press and hold the Power button and the Volume down button simultaneously for more than 7 seconds until the device reboots.

2. If this does not work, press and hold the Power button for up to two minutes to shut down the device. Once it has switched off, leave the tablet off for one minute. Then, press the Power button again to switch on.

3. If you are still unable to restart your tablet using buttons, wait until it runs out of battery then charge it for 30 minutes before turning it on again.

Let me know how you go!