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Original topic:

Touchscreen doesnt work

(Topic created on: 11-10-2022 09:17 AM)
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Queen83
Beginner Level 2
Options
Galaxy A

I have a Galaxy A32 5G. One day my battery died and after I charged the phone and turned it on the touchscreen didn't work anymore. There is absolutely nothing wrong with the screen. No cracks or previous water damage.  I did the reset where you press the volume down and power, but it still doesn't work. Also, there is a little android man on the front of my lock screen, and it didn't use to be there. Can someone help?

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5 Comments
Khaled75
Expert Level 5
Galaxy A
Did you activate any Accessibility settings? Try going into Safe mode.
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Galaxy A
wipe cache partition
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Obviou_sly
Active Level 9
Galaxy A
After an update?
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Galaxy A
It will be better to have this serviced to the nearest Samsung Service Center so that you can be guided on the next steps.
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Queen83,

Sorry to hear that, your Samsung Galaxy A32 5G is having issues with touch screen and showing Android Man whenever you try resetting it.

You may bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 
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