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11-10-2022 09:17 AM in
Galaxy AI have a Galaxy A32 5G. One day my battery died and after I charged the phone and turned it on the touchscreen didn't work anymore. There is absolutely nothing wrong with the screen. No cracks or previous water damage. I did the reset where you press the volume down and power, but it still doesn't work. Also, there is a little android man on the front of my lock screen, and it didn't use to be there. Can someone help?
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11-10-2022 09:54 AM in
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11-10-2022 01:33 PM in
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11-10-2022 03:13 PM in
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11-10-2022 05:21 PM in
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11-10-2022 07:37 PM in
Galaxy AHello Queen83,
Sorry to hear that, your Samsung Galaxy A32 5G is having issues with touch screen and showing Android Man whenever you try resetting it.
You may bring your device to the nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html