Original topic:

Transfer Data From Device with Broken Screen

(Topic created on: 11-03-2023 08:38 PM)
647 Views
detagraha
Beginner Level 2
Options
Galaxy A

So, I just broke my Samsung A33 5G screen. It can't be used at all, but it can turn on (the alarm is still ringing). How can I transfer the data from my broken phone to a new one (also a Samsung)?

 

Ps:

 

Old broken phone details:

 

1. No Smart Switch installed

2. Has a security pin

6 Comments
Troubadour
Expert Level 1
Galaxy A
Possibly a data cable to a (windows) desktop?
0 Likes
detagraha
Beginner Level 2
Galaxy A

It detected but can be opened cause it secured by pin, unless I open the pin (which is impossible because the screen is broken), I can do anything about it

0 Likes
Troubadour
Expert Level 1
Galaxy A
If it is no longer umder warranty and the data is important, go to an experienced Samsung repairer who can be asked not to delete the memory/data. This is because Samsung's policy is to reset during repair for other types of faults. I am assuming you didn't have Google backup running but if you did you might, subject to encryption, recover from another device that you are logged into.
0 Likes
Troubadour
Expert Level 1
Galaxy A
There are professional data recovery businesses who might be able to help.
Troubadour
Expert Level 1
Galaxy A
It is a long shot with some fiddliness. Try saying ok google
Now try
1. "Open app secure folder"
Or
2. "Open secure folder,"
Then say pin number
Preferably with phone connected to computer or else very close by.

I have had success in ok google, at the top level, ising the word app. Then couldnt use voice any further unless I had, for instance, opened Word, which also allowed microphon use. (Had to open Office normally and then clicked on microphone.
SamsungClaudette
Community Manager
Options
Galaxy A

Hey @Troubadour 

Thank you for your help.

Kind Regards,

SamsungClaudette

0 Likes