Original topic:

Trouble sending photos be text

(Topic created on: 04-29-2021 09:19 PM)
601 Views
BAmC111
Beginner Level 2
Options
Galaxy A
Hi have a new a32 and can't get my photos to send. The phone puts mss next to the photo and the sending times out.  Also happened when I tried to send a bank reciept. I have a good data connection and it been happening regardless of my location location. Also can't download any picture etc sent to me via text... can't find anything in the settings that looks like it could help.. 
7 Comments
SamsungLaura
Moderator
Moderator
Options
Galaxy A

Hi @BAmC111, that's strange. I have a few troubleshooting steps you can try. 

 

1. Clear the app cache: Settings > Apps > Messages > Storage > clear cache.

2. Check if your Mobile Data is enabled. Swipe down from the top to get to your quick settings, and tap Mobile Data if it is not already turned on. 

3. Go into Samsung Members > Get Help > Automatic checks. 

 

This check will tell you if there are any internal issues or deviations with your device. If so, the best course of action would be to send it in to your nearest service centre to be assessed. To find your closest service centre and book and appointment, click here: https://www.samsung.com/au/support/your-service/main

 

Let me know if this helps :) 

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BAmC111
Beginner Level 2
Galaxy A
Thank you. I will give it a
try
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Youcatchaty
Active Level 4
Galaxy A
Have a11 that acts similar. Sorry Dunno
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SamsungLaura
Moderator
Moderator
Options
Galaxy A

Hi @Youcatchaty, have you tried the above troubleshooting steps? 

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Youcatchaty
Active Level 4
Galaxy A
No i haven't. I am more in the mould of person that doesn't get too caught up in the why it didn't but do I need it to.
Like the other day I was having trouble being heard on my device so instead of asking myself why I turn and yelled what I was communicating to the recipient as was in same room.
That's the sort of tech work level I operate on
josaryue
Active Level 1
Galaxy A
Let me know when there's a lot in her sunset mean
Youcatchaty
Active Level 4
Galaxy A
Hmmmm, i do not know
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