Original topic:

Trying to access secure folder with "Use Pin after RESTART" message

(Topic created on: 10-16-2024 04:21 PM)
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Krammer56
Beginner Level 2
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Galaxy A

I am trying to access my secure folder and I get space to enter the pin with a "Use Pin after RESTART" message above.

No matter what I enter into the PIN space there is no reaction - it doesn't open the secure folder and I don't get a no "wrong PIN" message if I enter a wrong PIN. 

I've restarted the phone several times. I've changed the phone PIN. There is no "Forgot my PIN" option available, which has been mentioned as a way of addressing this issue in the few other posts.

How do I solve this?

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