Unsupported file

[Harri_s95]

Why when i always download a video in chrome app this will always pop up

An unsupported file 

[Magnaguard]

Try MX Player on the playstore. It supports a wide range of video formats.

[Harri_s95 · Accepted solution]

I will try it thanks

[Bern2Hell]

As stated the file not supported by the onboard video player. You can always download a 3rd party video player app.

Try VLC player 😊

[TeamGalaxyEvflor]

What's up, Geust95! Have you tried doing what your co members suggested? I hope it's working now! If not, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM). We are very willing to assist you! Have a great day ahead. Stay safe and Godbless!