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Original topic:

Update rollback

(Topic created on: 08-03-2021 07:00 PM)
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LuckyCat
Beginner Level 2
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Galaxy A
Shouldn't update rollback be available by now? 2 updates ago the phone was ok, in fact perfect update. 2 updates later my phone became a stove. It overheats so much after some hours and sometimes the screen would lag despite using the built in cleaner.
2 Comments
SamsungRightCare
Community Manager
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Galaxy A

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

 

May we know when did you experience this? Thanks in advance!

LuckyCat
Beginner Level 2
Galaxy A
Hello! It was around Aug 3-4 gmt +8. I'm not sure if it's because I was using an app for a call which was approx 10 hrs or it's the phone itself. Because when I first charged the battery again after the latest update, it overheated so much at 60-70% and the fast charge took longer than usual as well. I had to unplug for a few minutes to let it cool down then plug it back to fully charge it. To add, I used to have a call longer than what I previously said but it didn't overheat at all in the previous big update.