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Original topic:

What to do when the phone doesn't recognize the number of the sim

(Topic created on: 12-06-2021 09:01 PM)
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2anknown
Beginner Level 2
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Galaxy A
Please need help
5 Comments
Galaxy A
Have you tried putting the sim to another device to determine if the issue is the device or sim itself.

Also welcome to the Samsung Members community! 🥳
2anknown
Beginner Level 2
Galaxy A
I've tried it and the sim is working to another device, so it's on the device itself but I don't know how?
SamsungRightCare
Community Manager
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Galaxy A

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

As per your concern, have you tried to reset your network settings? If not, you may try it first. Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.  Stay safe and have a nice day ahead! 

TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Hey 2anknown,

You may try resetting your network settings and see if the SIM works by then. Here's how: How to Reset Network Settings on an Android Device (businessinsider.com)

Let us know if it helps!

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Harri_s95
Expert Level 1
Galaxy A
Hey there! Have you tried doing what our Members sugeest to you.
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