WHITE VERTICAL LINES IN GALAXY A71

[Beyang]

Hi, I just want to ask for help to anyone who experience having a vertical lines in their SAMSUNG smartphones? Please help to advise what did you do to remove it because I already watch from youtube but I'm not sure if I should follow that.

Thank you in advance community.

[Beyang]

Really appreciate it, shall check it. Hoping it works. Thank you so much.

[Cefiro]

I suggest bring your phone to Samsung Service Center and have your phone checked/assessed. Free of charge naman.

Most likely you have damaged screen and need to be replaced. This is common Samsung phones screen trouble upon software upgrade to Android 13. This happened to my Note20-Ultra Last December, out of warranty, was assessed and the AMOLED screen replacement/labor was quoted @15k+.

[TeamGalaxyRene]

Hello Beyand,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A71 having issues with vertical lines on screen, and we apologize for the inconvenience it caused you.

After trying to watch a do-it-yourself video while getting worried to see the multiple lines on your beloved Samsung Galaxy device, I will feel uncomfortable too. But don't fret; we are here to assist, guide, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Clear Cache Partition-Steps to Perform.

1) Turn off the device.
Connect with type C cable.
2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Cha_6]

Same with mine. It almost 10 lines.

[Beyang]

Omg, we have the same case. Sorry to hear it maybe check if there's samsung service center near you that offer fixing issue of Samsung liike that.

[svsv]

I also had the same issue...

[Beyang]

I tried to go to nearest service center but they said that I need to go to their another branch in Pampanga and I can't do it due to hectic schedule. So now, these white lines occupy most of my screen.

[svjravi]

Facing the same issue with my A71, post the recent update . Its impacting the fingerprint sensor too. Seeking immediate attention and resolution from the respective teams. Service center is asking for charges for a fault caused by the latest update. Customer care is not reachable. Had sent a mail to CEO, India
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592...

I request everyone who is facing this issue to post the issue and reach out to get this issue resolved.

[LionAngel]

Same here, just happened now. It started as a thin barely visible white line after a few minutes it stated to become more bright and visible. When i restart the phone it was initially disappear after restarting but after a few minutes it reappears again. I have'nt dropped my phone. It just happened for no apparent reason. My last system update was last august 1 2023. My unit is samsung a71 about 3 years old this month. Any effective suggestions guys? Thanks.

[Samsung_C3z3bVF]

Wow, we have the same experience and my fingerprint sensor is affected too. 😔😔😔 sad, the original sreen is so expensive if replaced, like nearly 50% cost of the phone itself.