Wifi Calling not working with A23

[unkwonkracken]

Hi im using StarHub and my sim is not working with Wifi Calling i have tried many ways to activate it but there is no luck

As soon as I press Wifi preffered it turns off VoLTE

[JP19]

Hi, may I know if u are using a postpaid plan?

Oh and btw, u can only use VoWifi or VoLTE at any 1 time.

[unkwonkracken]

Yes i am using postpaid

[JP19]

And once u switch to wifi preferred, the VoWifi icon doesn't appear like this?

[unkwonkracken]

Yes

[JP19]

Okay got it. But is ur A23 a 5G model?

[unkwonkracken]

Yes its the 5G model

[JP19]

Can I check to see if u have the VoLTE icon when u switch to VoLTE preferred?

[unkwonkracken]

Yes

[JP19]

Hmm.. in that case, probably need to contact StarHub to check whether there is a switch on their end to turn on VoWifi for ur account. Same applies for VoLTE, whereby it's not automatically activated.