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Original topic:

Is service free or paid?

(Topic created on: 09-13-2023 02:24 AM)
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Rendellsibal
Active Level 4
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Galaxy J
Since my phone has charging issue, the mod says that my J7+ is needed to repair at samsung service. It is free or paid? Also I live in Soldiers Hills Village Putatan Muntinlupa city. Nearest repair? Also is free?
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TeamGalaxyRene
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Galaxy J

Hello Rendellsibal,

Wow! You really taken care of your device, a Samsung Galaxy J7+ which was initially released in July 2015. That is more than 8 years old and still running.

You may visit the Primasiana Philippines Inc. , one of Samsung Authorized Service Center located in Festival mall. The cost of the repair will be known only after the diagnosis of your device. 

 

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
TeamGalaxyDD
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Galaxy J

Hi Rendellsibal,

Glad to hear that you're looking to repair your device. 

The service will likely not be free - final cost will be depending on what needs to be repaired with your device. As the J7+ is a pretty old device, I imagine that it would need a lot of parts replacement - the cost would really add up. 

You might be better served with an upgrade instead of a repair. For more budget-friendly options, I can recommend the Galaxy A34 5G (https://spr.ly/A34-SM01), currently available at  ₱19,990. You may visit a Samsung Experience Store or any Samsung authorized dealer to try it out yourself :) 

Galaxy J
Since this is an old device, it is already beyond manufacturer's warranty and repair will not be free of charge.
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