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Question

(Topic created on: 07-28-2021 07:25 AM)
199 Views
ann08
Beginner Level 2
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Galaxy J
Hello! I'm having trouble charging my phone. When I plug it, for a second it charges, then it just suddenly not charging anymore then again, adter a second it will charge. This cycle keeps on repeating and my phone's battery percentage doesn't go up. If anyone of you knows how to fix this, your help would be much appreciated.

My phone is Samsung Galaxy J6+.
4 Comments
Harri_s95
Active Level 10
Galaxy J
Hi it's late night, Maybe the charging port of you're galaxy j6+ is loose or you're having a problem in charging port?
ann08
Beginner Level 2
Galaxy J
I tried to charge my phone using another charger, but its the same. It still flickers. Maybe its the charging port of my phone.
Harri_s95
Active Level 10
Galaxy J
Hi, Ahm yeah maybe you have some issue in the charging port of you're Galaxy J6+.
SamsungRightCare
Community Manager
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Galaxy J

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

Since you already tried using different charger and it's still the same, what I can suggest for you is to bring your unit to our Authorized Service centers. You may give us a call in our hotlines. We can offer pick up service and we can make an appointment for you. Stay safe and have a nice day ahead!