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Original topic:

Samsung J7 Black Screen

(Topic created on: 07-16-2021 03:25 PM)
483 Views
mrkimP
Active Level 1
Options
Galaxy J
I dont know what issue is this really called 
But i've been facing it for quite awhile now especially when the battery drains or when the phone is restarted
It doesnt show anything but the options when you're holding the power button for long other than that it's just a black screen,btw the camera works sometimes with double tap on the home button. I hope this phone gets fixed i've encounteredthis problem several times but i tend to fix it with a repetition of restarts.
2 Comments
Harri_s95
Active Level 10
Galaxy J
Goodmorning! Maybe you have a issue to you're LCD and battery so try to repair it in samsung service center if you still have an extra money :)
SamsungRightCare
Community Manager
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Galaxy J

Hi, Kim! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

As for your concern, you may reach us via the hotlines mentioned above so that our supports may remotely assist you with your concern. Hope that your issue may be resolved soon! Thank you and stay safe. 🙂