wifi connection problem

[josefin4]

hi good day, ive just update my software on my samsung device and i really dont know if its a bug or something. Our wifi connection / internet here in our house was really fine, all of my family was connected, and yes im connected to our internet too, but this past few days it literally turn off & doesnt connect even our wifi has a good connection. hope you / someone help me thanks! :)

[butete]

whats your service? and the modem/router provided

[josefin4]

hi, our service was pldt fibr.

[butete]

Are you connecting on 2.4 or 5ghz

[josefin4]

im not sure but its 2.4 i guess

[josefin4]

i hope someone help me :(( ive search some tips on how to solve it, like reset settings but it didnt workk. i really dont know what im going to do, its really hard for me to face this kind of problem in my device specially i have online class everyday. it literally disconnect 😭

[butete]

You need to access router page, need to change the channel

[butete]

try changing the wifi password and limit the people connecting

[josefin4]

okay, thank you. i'll give an update here if its not workingg. i literally dont know what to do im so stress!! :(( thank you so much for response, really appreciate & really big help for me. 💕

[butete · Accepted solution]

i know how you feel happened me before, it boils down some issue with the router.


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