We're sorry to learn of your experience with your Galaxy Note8. You may follow the below steps in order to narrow down the root cause of the issue :
Step 1 : Perform “Soft Reset”. Kindly refer to the below steps: >> Please hold the power button and volume down button simultaneously. While holding both of the buttons, the phone will automatically restart. >> You can release the buttons once the phone prompt with Samsung logo after the phone already turn on
Step 2 : Reset Network Setting. Resetting network settings reset all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.
*Stored Wi-Fi networks will be deleted. *Paired Bluetooth devices will be deleted. *Background data sync settings will be turned on. *Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting. *Network selection mode will be set to automatic.
To perform a Network reset, follow these steps.
>> Go to Settings >> Tap General management >> Now select Reset and Reset Network setting.
If the issue persist, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.
