Cannot connect note10+ s pen

[cocogelo14]

Having this issue in which note 10+ s pen is disconnected amd won't connect

Tried the following

1. Restart phone

2. Hard reboot

3. Remove s-pen, reset

4. Bluetooth clear cache

5. Force stop air command

And all of these did not resolved the issue. 

Also this happened after the Sept 2021 update

Any advice?

Thanks

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

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[cocogelo14]

Hi,

These are the screenshots of the issue. I still van use the s pen (write, scribble) but cannot use the air actions functions.

Already tried all the possible solutions provided but still encountering the issue.

The s pen being used is still the one that comes with Note 10+

[SamsungRightCare]

Hey there! Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you!

[RedgeBuan]

Is your problem resolved?

[ibscboi]

Yep, Samsung does not bother to put solution on this problem. We've been reporting this multiple times but, nothing.

[Geoffy29]

You said it bruh. Mga scam artist sila 😅👍

[Mickey31]

I'm too note10+ user s pen cannot connect to air action s
after Sept update

[cocogelo14]

Samsung cannot help. They will run diagnostics but problem still cannot be determined.

Probably will wait for another update and see if that will resolve the issue in s-pen air actions

[Geoffy29]

Yup and kapag bibili tayo ng bagong S pen For example sa Megamall 2,700 Srp. Pero hindi kaagad makukuha kasi they will order it first. Pag do down ka muna nila ng 50% and they'll call you kapag meron na. The problem is, madami ng nabibili online ngayon na S Pen for note 10 pero hindi mo alam kung Legit. Imagine 2,700 for the brand new 6 months warranty. Pero until now wala silang closure kung bakit nasira lahat ng S Pen natin after the **bleep** updates. Tapos sa Service center naman diagnostics palang na bayad na pero they dont have any clue kung ano ang problem SCAM AT ITS FINEST 🤬