Data recovery

[MartinAlfred]

Hi, is there's a way to recover photos and videos that has not been back up? Thanks!

[SamsungRightCare]

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Try to check out this link. It will help you with your concern. 😀 Stay safe and have a nice day ahead!  https://www.samsung.com/ph/support/mobile-devices/how-can-i-recover-deleted-photo/

[jamesrred]

The stock Gallery and My Files apps has a Trash option, have you tried recovering your files there?

[JustAguynamedCappy]

not unless if the trash feature got enabled on his device if its not, those files are gone forever.