Disappointed

[ReigningStill]

After updating to one ui 5.0 android 13, green line suddenly appeared...you should do something about it samsung, dont keep on doing this to your customers, you try to ruin our phones that wasnt even our fault just to buy new units 🤨

[Cefiro]

Hahaha Butete, that's condemnation, if not Judgement Day 👎

[butete]

blame it on the pandemic

[Cefiro]

😷😷 How sick is Samsung, I wonder?

I hope with S23-ultra, we see the brighter day. That should last 4-5 years Service or that phone is just a TOY, real expensive toy 🤞

[ReigningStill]

Huhuhu 😔

[ReigningStill]

Yes indeed but only if u dont take good care of ur phone that way i can understand the words bound to happen huhu mixed emotions 😢

[Cefiro]

IKAW RIN Club. I think we are getting numerous in Samsung Members. I'm in no mood to take photos anymore. Nothing to say nice about my Note20-Ultra, now sadly a junk 😪

[ReigningStill]

Yeah i agree i cant even maximize the usage of my note because of these issues 😔

[Cefiro]

What model is it? I hope it's not S22-ultra or upcoming Superstar S23-ultra will be a goner for me. 😖

[ReigningStill]

Its note 20 ultra 5g

[TeamGalaxyRene]

Hello ReigningStill,

We apologize for the inconvenience caused by the recent update on your Samsung Galaxy smartphone causing a green line issue on the display.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)