Original topic:

Fingerprint Sensor not Working

(Topic created on: 05-27-2020 07:17 PM)
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QuackQHD
Active Level 8
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Galaxy Note
Since yesterday, my fingerprint sensor started to become a bit unresponsive, like it didn't work for a period of time and started working again.

But a few hours ago, it didn't want to work anymore, it's like not detecting anything on the sensor. Tried clearing cache, soft reset, unlimited times of rebooting and it still doesn't work. Anyone any solutions?
14 REPLIES 14
kk7
Active Level 9
Galaxy Note
then when you test it will be like that
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kk7
Active Level 9
Galaxy Note
you must test it again
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QuackQHD
Active Level 8
Galaxy Note
okay so i kept trying and i have to like tap for a short period of time, and i have to tap it harder than normal, so i think it became unsensitive for whatever reason

btw, now its working properly again but it happens like a few hours, and it will become unsensitive again
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kk7
Active Level 9
Galaxy Note
oh just report to Samsung
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TommyOliver
Active Level 7
Galaxy Note
from the reply above... i suggest best solution is service center...