Original topic:

Galaxy Note 20 ultra mic not working after software update since Nov2022

(Topic created on: 01-23-2023 08:04 AM)
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AlbertChua
Active Level 1
Options
Galaxy Note
Any idea how to resolve the bug to cause mic not working after software update? I've tried restart, restore, factory reset but no chance. It's a pain when can't use voice message to reply and no sound during video call. 
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9 Comments
scinex
Expert Level 4
Galaxy Note
Have you tried mic diagnostic test already? Is it passed?
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AlbertChua
Active Level 1
Galaxy Note
I did. Mic 1 is not working while mic 2 is normal.
scinex
Expert Level 4
Galaxy Note
Ok. It seems more towards hardware issue to me then.
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TonySY3
Active Level 10
Galaxy Note
Get it replaced if still under warranty
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AlbertChua
Active Level 1
Galaxy Note
The technician said it's not worth to replace the hardware is warranty still valid. After opened, the mobile will not be water proofed anymore.
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AlbertChua
Active Level 1
Galaxy Note
Mic one was working perfectly previously and suddenly not working after software upgrade. No drop or water issue
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TonySY3
Active Level 10
Galaxy Note
Mine too was suddenly not working but the service centre repaired it for me under warranty
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TonySY3
Active Level 10
Galaxy Note
Anyway mine is a galaxy tab s8
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AlbertChua
Active Level 1
Galaxy Note
Unfortunately, mine is more than 3 months, no more warranty for mic and other accessories
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