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Original topic:

Galaxy Note8 Frame Rate Drop

(Topic created on: 07-12-2021 03:15 AM)
169 Views
sccooottttie
Active Level 1
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Galaxy Note
I don't know if any one of you guys are experiencing this kind of issue. 

My phone's frame rate drops until an interaction on the screen. If I just keep touching my screen, the frame rate seems fine and smooth. This happens on Spotify, Instagram, etc.

Here's an example, on Spotify, the lyric scroll and the canvas is not smooth until I touch the screen.

Is there any way to fix this? Thanks for the help.
1 REPLY 1
SamsungRightCare
Community Manager
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Galaxy Note

Hi there, Scottie! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

As for your concern, you may do checks with the steps provided in these links with regards to improving frame rates/refresh rates:

https://www.samsung.com/us/support/answer/ANS00086005/

https://www.technobezz.com/fix-galaxy-note-8-performance-issues/

 

Hope these helps you! 😊 Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe.