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Original topic:

Green line on my note 20 ultra

(Topic created on: 07-15-2023 02:41 PM)
2743 Views
LAVenezuela
Beginner Level 2
Options
Galaxy Note
I am a samsung loyal customer ever since. But because of this major green line issue, will consider another brand next time.
Samsung, do something before it's too late.
17 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy Note

Hello there! LAVenezuela,

We are sorry to hear about your experience and disappointment with your Samsung Galaxy Note 20 having issues with the green line on screen. I fully understand your feeling and if it happens to my device, I will be disappointed too. Thanks for being loyal for many years and the suggestions you've mentioned it here. I appreciate the time and effort you put in to share your valuable comments. This helps us improve our products, apps, and services towards enhancing the Samsung Galaxy experience for all.

Moving forward, please give us a call through the below Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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LAVenezuela
Beginner Level 2
Galaxy Note
Already went to your service center in Cebu Phils, and they gave me this quotation on my cost 😭
Really samsung?20230723_144917_1000021854_1690094958.jpg
ryeraiken
Beginner Level 2
Galaxy Note
Same. Went to megamall and advice was screen replacement which will cost around 15k.
pauwee10
Active Level 1
Galaxy Note
Same. Just had green line yesterday while browsing FB. Prior to that, I had black screen of death 2mos after purchased. Totally disappointing.
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ryeraiken
Beginner Level 2
Galaxy Note
Same here. Had the green line last night. Last software update was 07.20
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RoPi2004
Active Level 1
Galaxy Note
I have same issue on my Note 20 Ultra, a veryical green line. Looks like there is a manufactuting issue or design issue with Samsung Note phones. My Note 10+ has a burnt amoled problem too.
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RoPi2004
Active Level 1
Galaxy Note
Here is the green line picture. All my previous cp are Samsung notes but only the Note 8 didnt have issue. The Note 10+ has burnt amoled. I think I need to shift to other brands if its too expensive to repair these Samsung phones.20230723_184732_38713_1690109253.jpg
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Members_FScihOX
Beginner Level 2
Galaxy Note

i saw an article they starting the to replace screens for note 20 ultra in Korea due to green lines for free. Just no dates yet given for other country. 

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Members_fguxcvq
Beginner Level 2
Galaxy Note

I had the same issue but was just able to bring it to the service center yesterday. The technician said that no memo was given to them by Samsung about this issue. It is really disappointing as this is a flagship phone and does not come cheap. I am waiting for their update if they will be able to fix the screen for free.