Resolved! Solved

Original topic:

LOCK SCREEN LOCK BY ITSELF.

(Topic created on: 04-18-2023 07:20 PM)
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AzrilRizal
Active Level 4
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Galaxy Note
HELLO DEAR SAMSUNG USERS🙂...I WOULD LIKE TO ASK FOR ANYONE WHO ARE EXPERTS. SINCE I UPDATED MY NOTE 20 5G TO THE LATEST SOFTWARE UPDATE, SOMETIMES, WHEN I UNLOCK MY PHONE, THE PHONE WILL RE-LOCK BACK BY ITSELF AFTER I KEY IN MY PASSWORD. IT DOESN'T ALWAYS HAPPEN BUT IT WILL OCCURS OCCASIONALLY...USUALLY 3 TIMES PER DAY. CAN SOMEONE TELL ME WHY AND HOW TO SOLVE THIS PROBLEM?😁
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1 Solution


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Solution
Samsung_MY
Community Manager
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Galaxy Note

Hi @AzrilRizal,

 

You may be experiencing a bug or two, or it could be hardware issue as well. Before getting a qualified technician to check, you may try one of the below first:

 

1. Reset all settings;

2. Factory data reset (last resort);

(do backup your data before performing any of the above)

 

Hope this helps!

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2 Comments
Solution
Samsung_MY
Community Manager
Options
Galaxy Note

Hi @AzrilRizal,

 

You may be experiencing a bug or two, or it could be hardware issue as well. Before getting a qualified technician to check, you may try one of the below first:

 

1. Reset all settings;

2. Factory data reset (last resort);

(do backup your data before performing any of the above)

 

Hope this helps!

AzrilRizal
Active Level 4
Galaxy Note
THANK YOU FOR YOUR ADVICE. I'LL TRY IT.
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