micro sd card access

[swellhead]

Why Note 20 ultra cannot open/access a 2T sd card but Note 8 can?

[TeamGalaxyRene]

Hello swellhead,

Thanks for your inquiry here about Micro Secure Digital (SD) card accessibility to different Samsung Galaxy devices, a Samsung Galaxy Note 20 Ultra and Samsung Galaxy Note 8.

I would surmise for two reasons only as follows:

1) Compatibility issue. 

2) SD Card detection as non-genuine.

Specifications as follows:

Card Storage
Samsung Models	Samsung Galaxy Note 20 Ultra	Samsung Galaxy Note 8
Card Slot	MicroSDXC (uses shared SIM slot)	MicroSDXC (uses shared SIM slot) - dual SIM model only
Flash Storage Type	UFS 3.0	UFS 2.1

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[dulber]

Good one Rene. It might be a compatibility issue. Would help if there were error messages shared. Or the type, speed and rating plus brand of card used.

[swellhead]

Tnx for the reply @TeamGalaxyRene. Note 20 can recognized the 2T sd card. It shows when you open My Files folder, but accessing the sd card, the phone reboot. The 2T sd card is non-genuine, but i have no issue with 1T non genuine sd card.

[TeamGalaxyRene]

Hello swellhead,

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2. Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category "Others".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

[swellhead]

@TeamGalaxyRene Tnx bro.